Refund & Cancellation Policy

When you pay

Sending a request on this website is free and takes no payment. Once our team approves your request, you pay either at the venue by KNET or online through a secure payment link that we send you. Online payments are processed by Tap Payments.

This policy applies to anything you have paid us, however you paid.

If you cancel or change a booking

• Tell us at least 24 hours before your session starts, by replying to your confirmation e-mail or writing to booking@fpmotorsports.com.
• Cancelled 24 hours or more before the start: no charge. If you have already paid, we refund the full amount, or move your booking to another date if you prefer.
• Cancelled less than 24 hours before the start, or you do not arrive (no-show): the session fee is not refundable. We may offer one reschedule at our discretion, subject to availability.
• If you arrive late, your session may be shortened so the next driver is not delayed. The fee is not reduced.

If we cancel or cannot run your session

If we cancel or have to stop a session because of weather, track conditions, safety, a technical problem or any other reason on our side, we offer you a new date at no extra cost. These sessions are not refunded. If a session is stopped part-way, we offer you a new date for the unused part. If none of the dates we offer suits you, e-mail booking@fpmotorsports.com and we will look at your case.

Academy programmes

Cancelled before the first session: full refund. After the programme has started, we refund the sessions you have not used (the programme price divided by its total hours, for each unused hour). Sessions you have already attended are not refundable. Sessions we cancel are handled as described above.

Own-kart plans and Season Passes

A monthly plan or Season Pass cancelled at least 3 days before its first booked day: full refund. After that it is not refundable. Sessions we cancel are handled as described above.

Memberships

Memberships (track access and storage) are for the term you choose when you apply. Cancelled before the start date: full refund. After the start date, fees for the current term are not refundable, and you can tell us at any time that you will not continue after it ends. If we cannot provide the membership, we refund the unused part of the term.

Individual coaching sessions

Individual coaching sessions follow the 24-hour rule above. If your coach cancels, we offer a new time.

When we have to refuse or stop a session

If we have to refuse or stop a participant for safety or eligibility reasons, for example a missing signed waiver, not meeting the age, height or equipment requirements of the activity, or ignoring safety instructions, the session counts as cancelled by you.

How refunds are paid

• Online payments (KNET or card) are refunded to the same KNET account or card that paid. We cannot refund them in cash or to a different account. Once we have processed the refund, your bank usually shows it within 5 to 14 business days, sometimes longer.
• Payments made at the venue by KNET are refunded to the same card that paid, or by bank transfer, as you prefer.
• We confirm each refund by e-mail once it is processed.

How to ask for a refund

E-mail booking@fpmotorsports.com with the driver’s name, the booking date and what happened. We reply within 2 working days.

Changes to this policy

We may update this policy. The version on the website when you booked applies to your booking.